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Part-time IT Technician

Billerica, MA
In this role you will work with advanced IT and Network systems for a variety of clients around the Boston area and remotely across the US. Strong technical skills and a professional demeanor are essential to this role. 

Duties & Responsibilities:
  • Provide desktop support to end users via remote support sessions and on-site if local
  • Provide desktop support for Microsoft technologies including Windows and Office 365
  • Configure and deploy new laptop and desktop systems
  • Build new desktop systems
  • Basic Networking
  • Documenting ticket notes
  • Provide exceptional customer service at all times

Experience and Skill Requirements:
  • Strong communication and customer service skills required
  • Must enjoy working as part of a team
  • Ability to work in a fast-paced environment
  • Ability to solve problems and learn quickly
  • Valid driver’s license
  • Experience with Microsoft Windows and Office 365
  • Basic understanding of TCP/IP
  • Experience with building desktops and troubleshooting hardware issues
  • Associate's or Bachelor's degree in an Information Technology related field is preferred (Experience and certifications accepted)
  • 1-2 years of previous technical support experience is preferred
  • Experience with Active Directory and Group Policy a plus (Azure experience a plus but not required)

We provide: Company Laptop Company VOIP Phone Competitive Pay
 
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