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Renewal Coordinator

Location: Burlington, MA, United States
Job # 11732286
Date Posted: 12-14-2018
Our client is currently searching for a Renewal Coordinator to join our Burlington, MA headquarters.  If you are a driven individual that is able to work on multiple projects independently, then this is the job for you! The Coordinator is responsible for processing customer’s Technical Support and Maintenance renewals. This position functions in a multi-project environment and coordinator must be able to effectively coordinate internal and customer resources to complete projects on time.  A project will involve annual renewals, additional licenses, reducing licenses, the entire process of managing the customer’s Technical Support and Maintenance renewal process. 
What to expect
  • Review & process customer’s renewals and update database
  • Create and manage renewal projects and follow up with customers
  • Maintain effective communication with customers and company personnel, including daily e-mails and phone calls.
  • Process annual and monthly billing reports for customers
  • Create Excel file spreadsheets for additional licenses, reduced licenses, and re-instating Technical Support and Maintenance
  • Update Customer profile with Technical Support and Maintenance cost, licenses, expiration date, and any special terms
  • Review documents & attend weekly transfer of knowledge meetings that relate to renewals
  • Responsible for completing any assignments delegated by Lead Renewal Coordinator and/or Lead Accounting Coordinator
 What you need to succeed
  • Proficient with Microsoft Excel
  • Strong organizational skills, including the ability to manage multiple tasks, projects, and multiple systems
  • Ability to manage time effectively and prioritize in a fast-paced environment
  • Detail oriented and accurate
  • Works both independently and as part of a team
  • Experience in Project Coordination or similar capacity
  • Experience in arithmetic that ensures accurate accounting calculations
  • Quickbooks a plus
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